Contact

We are here for you

For any question about our products, your skincare routine or an order, write to us: we reply within 24 hours on business days.

Customer care

Email: assistenza@elaxo.it
For customer care, information on ELAXO PDRN and exosome products, order status and returns.

Administration and invoicing

Email: amministrazione@elaxo.it
For invoicing, B2B orders and administrative matters.

ELAXO S.R.L.S.

Via Dalmazia 24/A
07100 Sassari (SS) — Sardinia, Italy

VAT no.: IT03077940900
REA: SS-227858

Frequently asked questions

Which skin types are ELAXO products suitable for?

ELAXO formulas with PDRN and plant exosomes are designed for mature skin and for anyone looking for science-backed anti-ageing care. PDRN is a well-tolerated active: it is not photosensitising and needs no adjustment period, so it can be used morning and evening all year round. As with any cosmetic, if your skin is very reactive or you have known allergies, read the full INCI list and do a patch test on the inside of your elbow before first use. Discover the active ingredients →

Where are ELAXO cosmetics made?

All ELAXO formulas are developed and produced in Italy, in partnership with a cosmetic laboratory that operates in compliance with GMP according to ISO 22716.

What is PDRN?

PDRN (polydeoxyribonucleotide) is a marine-origin biotech active that, with regular use, helps the skin look firmer and more elastic and supports the renewal of the skin's appearance. It is the key active in all ELAXO products. Learn more about our ingredients →

What is the returns policy?

ELAXO 30-day guarantee: if the product isn't right for you, you can return it within 30 days of delivery, even if opened, and we refund the price of the product (first purchase, once per customer; return shipping at your expense). The 14-day right of withdrawal for intact, sealed products and the legal guarantee of conformity still apply. Withdrawal form and details →